Who we are
Integra Migration (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we handle.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when providing migration services and through our website.
Personal Information We Collect
We may collect personal information that is necessary to provide migration advice and assistance, including:
· Name, date of birth and contact details
· Passport and identity information
· Citizenship and residency information
· Family and relationship details
· Employment and education history
· Visa and immigration history
· Supporting documents and information required for visa applications
· Any other information necessary to assess eligibility and prepare migration applications
We may collect this information directly from you, your authorised representatives, or relevant third parties where permitted.
Information Collected Through Our Website
Our website is primarily provided to give information about our migration services.
If you contact us through our website, email, phone or other communication channels, we may collect the information you provide so that we can respond to your enquiry and provide our services.
We do not collect personal information through the website unless you voluntarily provide it, for example by submitting an enquiry form or contacting us.
How We Use Your Personal Information
We use your personal information to:
· Provide migration advice and assistance
· Assess your migration options
· Prepare and lodge visa applications
· Communicate with you about your matter
· Manage our client relationship
· Meet our legal and professional obligations
· Improve our services and business operations
Disclosure of Personal Information
We may disclose your personal information where necessary to provide our services, including to:
· The Australian Department of Home Affairs
· Relevant government authorities
· Translators, legal professionals or other service providers assisting with your matter
· Technology and administrative service providers that support our business operations
We only disclose information where necessary and take reasonable steps to ensure your information is handled appropriately.
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Client information may be stored electronically and/or physically. We use appropriate security measures and limit access to personal information to authorised persons who need it to provide our services.
Access and Correction of Personal Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Overseas Disclosure
Some service providers we use may store or process information outside Australia, including cloud-based software providers.
Where overseas disclosure occurs, we take reasonable steps to ensure your information remains protected.
Privacy Complaints
If you believe we have not handled your personal information appropriately, please contact us so we can investigate and respond to your concerns.
We aim to resolve privacy complaints promptly and fairly.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Integra Migration
Email: info@integramigration.com.au
Phone: 0432552740
Address: West 6/33 Mackey Street, North Geelong VIC 3215
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will be available on our website.